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Free Standard Shipping on ALL UK Orders & 30 Day Returns
Free Standard Shipping on ALL UK Orders & 30 Day Returns

Terms & Conditions


We will usually dispatch the same working day if items are paid and processed before 15:30 UK time (excludes weekends and holidays).

Please double check you enter your correct delivery address when ordering, in particular: If paying by PayPal, please ensure your required delivery address is set up correctly on your PayPal account. We will not be responsible for deliveries to incorrect addresses.

Please choose the most appropriate delivery method at checkout.

Standard Delivery:

Our standard free delivery will usually arrive in 2 - 3 days.
Note: This is not guaranteed day/time delivery service, so can on occasion take longer to arrive.

Express Delivery:

Our express delivery will usually arrive in 1 - 2 days.
Note: This is not guaranteed day/time delivery service, so can on occasion take longer to arrive.

Next Business Day Delivery:

This will usually arrive the Next Business day for normal Mainland UK addresses.
Note: this may not cover certain remote areas such as ‎highlands, islands and Northern Ireland. Please check your postal coverage before completing the order.

Recorded and Next Business Day service will require a signature. All items should be ‎unpacked and checked for any damages before being signed for as we cannot be held responsible for any subsequently reported damages.

We are not liable for any losses resulting from delays or missed deliveries.


Payment is only accepted in Sterling (GBP). Buyers outside of the UK are responsible for any duties, local taxes and charges due.


We will gladly refund the full payment amount (excluding ‎carriage charges) if you are at all dissatisfied with an item or find it is not suitable for the purpose ‎you bought it for as long as the item is returned in its original condition and unused within 30 days ‎of receipt. Please see the item details for any additional or special conditions regarding returns.

We cannot refund the original outgoing carriage charge and reserve the right to deduct ‎a maximum of 15% handling charge for items that have been ordered in error.

Return carriage ‎charges have to be at the buyer’s expense and items must be sent recorded or secure delivery to ‎enable a full refund.

All items are sold with a thirty-day warranty against manufacturing defects ‎unless otherwise stated in the items description on the main listing. Please note that heating ‎elements, lamps, glassware, circuit boards, digital controllers, rubber seals and consumables are ‎excluded from any warranty.

Any items returned as faulty will need to be supported by a detailed ‎report from a qualified person stating the exact nature of the fault. We will not accept warranty ‎claims for DIY fitting of components by none trained persons. Returned items will be inspected by ‎our own qualified engineers or returned to our supplier for inspection.

Items that have been ‎unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer ‎and no refunds will be given. We reserve the right to offer either a replacement part or a full ‎refund for returned items.

Please contact us before returning any items, we always try to help ‎customers with expert advice and support.

Equipment Warranty

This warranty applies to Equipment sold by eZone Trading Ltd as stated in the product documentation. This warranty covers defects in materials and workmanship under normal use and service.


  • Spare Parts and Accessories; these will be covered under our 30 days return policy only
  • Damage or defects caused by:
    • Misuse, abuse, accident, alteration, modification, improper installation, or unauthorized repair.
  • Normal wear and tear
  • Use of parts or supplies not sold or approved by eZone Trading Ltd

If a product proves to be defective in materials or workmanship during the warranty period, eZone Trading Ltd will, at its option, repair or replace the product at no charge to the customer.

To obtain warranty service, the customer must contact eZone Trading Ltd customer service to obtain a Return Material Authorization (RMA) number. The customer must then ship the product to eZone Trading Ltd with the RMA number clearly marked on the outside of the package and with transportation charges prepaid. eZone Trading Ltd will cover the cost of shipping the product back to the customer. eZone Trading Ltd will not accept any product that has been returned without an RMA number.

eZone Trading Ltd shall not be liable for any incidental or consequential damages arising from the use of any eZone Trading Ltd product. eZone Trading reserves the right to charge a fee if the fault is been caused by any of the exclusions stated above.

This warranty does not replace other statuary rights you may have.


Unfortunately we don’t offer exchanges on products other than faulty items. In order to provide the best service and quickest turn around, if you find yourself with a product that isn’t right for you, you can follow our standard returns process, opting for a refund. This means you can jump on site and order the replacement right away, making sure you get it at the price you want and when it’s in stock.

All unwanted items that are returned will be refunded back to the original payment method, as per our returns terms and conditions.


We do not store credit card details nor do we share customer details with any 3rd parties.


Any discount codes provided are only valid for online purchases made at and for a limited time. Offers and discount codes may be withdrawn without notice.

To redeem the online promotion code, enter a valid code in the relevant box at checkout.

Some codes may be valid for one-time use only. Shipping & handling do not qualify for discount.

These offers are not redeemable for cash or gift cards, nor are they valid toward previous purchases.

Coupons, Discounts, Offers, or Promotions cannot be combined and are valid for in-stock items only.

Other restrictions may apply.


Many of the parts on sale are supplied by the original equipment manufacturers (OEM) whilst others are offered as suitable replacements or alternatives. Any references made to specific manufacturers and OEM part numbers are for guidance and identification purposes only and does not imply that any parts supplied are purchased directly from the OEM. Parts supplied as alternatives may differ from the OEM's exact specifications. Any pictures shown are stock photos and exact colours or shades may vary from the picture. The seller will not accept any responsibility for any losses incurred as a direct or indirect result of any parts or equipment supplied including delayed delivery. The seller is not responsible for the installation of any parts supplied, which must always be fitted by a competent suitably qualified person. E&OE.