We will gladly refund the full payment amount (excluding carriage charges) if you are at all dissatisfied with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original condition and unused within 30 days of receipt. Please see the item details for any additional or special conditions regarding returns.
We cannot refund the original outgoing carriage charge and reserve the right to deduct a maximum of 15% handling charge for items that have been ordered in error.
Return carriage charges have to be at the buyer’s expense and items must be sent recorded or secure delivery to enable a full refund.
All items are sold with a thirty-day warranty against manufacturing defects unless otherwise stated in the items description on the main listing. Please note that heating elements, lamps, glassware, circuit boards, digital controllers, rubber seals and consumables are excluded from any warranty.
Any items returned as faulty will need to be supported by a detailed report from a qualified person stating the exact nature of the fault. We will not accept warranty claims for DIY fitting of components by none trained persons. Returned items will be inspected by our own qualified engineers or returned to our supplier for inspection.
Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refunds will be given. We reserve the right to offer either a replacement part or a full refund for returned items.
Please contact us before returning any items, we always try to help customers with expert advice and support.