Terms & Conditions
POSTAGE / DELIVERY
We will usually dispatch the same working day if items are paid and processed before 16:00 UK time (excludes weekends and holidays).
Please double check you enter your correct delivery address when ordering, in particular: If paying by PayPal, please ensure your required delivery address is set up correctly on your PayPal account. We will not be responsible for deliveries to incorrect addresses.
Our standard free delivery is by Royal Mail 48 hour service or courier unless stated otherwise. Please choose the most appropriate delivery method at checkout. Note that Royal Mail 48 will aim to deliver within the next 2 to 3 days but this is not guaranteed by Royal Mail and may take longer.
Please note our next day service may not cover certain remote areas such as highlands, islands and Northern Ireland. Please check your postal coverage before completing the order.
Recorded and Next day service will require a signature. All items should be unpacked and checked for any damages before being signed for as any subsequently reported damages we cannot be held responsible for.
We are not liable for any losses resulting from delays or missed deliveries.
PAYMENT / VAT
Payment is only accepted in Sterling (GBP). Buyers outside of the UK are responsible for any duties, local taxes and charges due.
REFUNDS / RETURNS
We will gladly refund the full payment amount (excluding carriage charges) if you are at all dissatisfied with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original condition and unused within 30 days of receipt. Please see the item details for any additional or special conditions regarding returns.
We cannot refund the original outgoing carriage charge and reserve the right to deduct a maximum of 15% handling charge for items that have been ordered in error.
Return carriage charges have to be at the buyer’s expense and items must be sent recorded or secure delivery to enable a full refund.
All items are sold with a thirty-day warranty against manufacturing defects unless otherwise stated in the items description on the main listing. Please note that heating elements, lamps, glassware, circuit boards, digital controllers, rubber seals and consumables are excluded from any warranty.
Any items returned as faulty will need to be supported by a detailed report from a qualified person stating the exact nature of the fault. We will not accept warranty claims for DIY fitting of components by none trained persons. Returned items will be inspected by our own qualified engineers or returned to our supplier for inspection.
Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refunds will be given. We reserve the right to offer either a replacement part or a full refund for returned items.
Please contact us before returning any items, we always try to help customers with expert advice and support.
We do not store credit card details nor do we share customer details with any 3rd parties.
Any discount codes provided are only valid for online purchases made at ezonetrading.co.uk and for a limited time. Offers and discount codes may be withdrawn without notice.
To redeem the online promotion code, enter a valid code in the relevant box at checkout.
Some codes may be valid for one-time use only. Shipping & handling do not qualify for discount.
These offers are not redeemable for cash or gift cards, nor are they valid toward previous purchases.
Coupons, Discounts, Offers, or Promotions cannot be combined and are valid for in-stock items only.
Other restrictions may apply.
Many of the parts on sale are supplied by the original equipment manufacturers (OEM) whilst others are offered as suitable replacements or alternatives. Any references made to specific manufacturers and OEM part numbers are for guidance and identification purposes only and does not imply that any parts supplied are purchased directly from the OEM. Parts supplied as alternatives may differ from the OEM's exact specifications. Any pictures shown are stock photos and exact colours or shades may vary from the picture. The seller will not accept any responsibility for any losses incurred as a direct or indirect result of any parts or equipment supplied including delayed delivery. The seller is not responsible for the installation of any parts supplied, which must always be fitted by a competent suitably qualified person. E&OE.